Thursday, 10 November 2016

Dealing with Difficult and Challenging Behaviour

Gary Bedingfield Training - Dealing with Challenging Behaviour
Dealing with difficult or challenging behaviour can be a major part of our daily work routine, whether it be is a customer service position, public service or care setting. Understanding where this behaviour comes from is often the key to better behaviour management, and our "Dealing with Challenging Behaviour" addresses that by looking at the behaviour cycle.

By developing strategies for each stage of the cycle, we can better manage challenging behaviour, making for a better working environment for all involved.

Our half-day consists of the following:

  • What is Challenging Behaviour?
  • The Behavioural Response Cycle
  • Categorising Types of Challenging Behaviour
  • The Impact of Challenging Behaviour
  • Potential Causes of Challenging Behaviour
  • Recognising Early Warning Signs
  • Responding to Challenging Behaviour
  • The Recovery Stage

Delivered at your premises and available all across the United Kingdom, "Dealing with Challenging Behaviour" is an essential part of staff development for all customer-facing staff and is available at a very affordable price. Take a look at our website for more information:

Dealing with Challenging Behaviour course details

Feel free to contact us if you'd like more information about this course.

Visit Gary Bedingfield Training's website at or call us on 0845 003 9571