Challenging behaviour can be defined as "culturally abnormal behaviour of such intensity, frequency or duration that the physical safety of the person or others is placed in serious jeopardy.”
If you’re dealing with this kind of behaviour in the workplace, working in the care industry, mental health, public service or trainers working with dysfunctional teenagers, for example, this kind of behaviour can put a serious strain on your ability to do your job effectively.
Challenging behaviour can also have an impact on your friends and family as well as the organisation you work with.
One of the best ways to deal with challenging behaviour is to have a better understanding of why it occurs in the first place, and most challenging behaviour can be viewed as occurring in a cycle.
By having a better awareness of each stage of the cycle – especially the trigger - we can develop strategies and suitable responses to encourage the positive behaviour we are looking for.
The stages of the cycle are as follows:
Trigger – the cause of the problem
Escalation – the tell-tale signs that challenging behaviour is possibly about to happen
Crisis – the challenging behaviour itself
Recovery – the events that take place immediately afterwards
If you take time to identify the triggers (or potential triggers) in the people you work with, then you can put measures in place to minimise the chance of them turning into acts of challenging behaviour.
For more advice on dealing with challenging behaviour, visit our website. We offer a Dealing with Challenging Behaviour workshop that is available from as little as £350 per group.
Visit Gary Bedingfield Training website at www.garybedingfield.co.uk