Monday, 25 November 2013

Refresh Your Training

Let’s face it, even the best trainers can get stuck in a rut sometimes. Delivering the same course day in and day out can be monotonous and lead to complacency.

What we need to remember is that we should always be providing our customers with the best value for money. To do this, as trainers, we sometimes need to go back to basics.

If you feel you’re in this position, then let me ask you a couple of questions. When was the last time you thought about learning styles? When did you last give much thought to your delivery technique?

Chances are it’s been a while since you pondered over either of these issues but the fact is, they are an integral part of successful training. 

Let’s take learning styles for a minute. Do your sessions cater for visual learners? What about auditory learners? What do you have in place for them? And then there’s kinaesthetic learners. Are you leaving all the kinaesthetic activities until the end, by which time, they may well have pulled their hair out?

If you feel you’re stuck in a training rut then my advice is to go back to basics. Even just spending an hour or so, looking at the basics of training can make a huge difference to your delivery.

For more advice on refreshing your training, visit our website. We offer a Refresh Your Training workshop that is available from as little as £300 per group.

Visit Gary Bedingfield Training website at

Saturday, 16 November 2013

Challenging Behaviour

Challenging behaviour can be defined as "culturally abnormal behaviour of such intensity, frequency or duration that the physical safety of the person or others is placed in serious jeopardy.”

If you’re dealing with this kind of behaviour in the workplace, working in the care industry, mental health, public service or trainers working with dysfunctional teenagers, for example, this kind of behaviour can put a serious strain on your ability to do your job effectively.

Challenging behaviour can also have an impact on your friends and family as well as the organisation you work with.

One of the best ways to deal with challenging behaviour is to have a better understanding of why it occurs in the first place, and most challenging behaviour can be viewed as occurring in a cycle.

By having a better awareness of each stage of the cycle – especially the trigger - we can develop strategies and suitable responses to encourage the positive behaviour we are looking for.

The stages of the cycle are as follows:

Trigger – the cause of the problem
Escalation – the tell-tale signs that challenging behaviour is possibly about to happen
Crisis – the challenging behaviour itself
Recovery – the events that take place immediately afterwards

If you take time to identify the triggers (or potential triggers) in the people you work with, then you can put measures in place to minimise the chance of them turning into acts of challenging behaviour.

For more advice on dealing with challenging behaviour, visit our website. We offer a Dealing with Challenging Behaviour workshop that is available from as little as £350 per group.

Visit Gary Bedingfield Training website at